JURY MEMBERS


Abidali Dossa

Abidali Dossa,
Production Director,
Transformance Forums


Hemant Jain

Hemant Jain,
Sr. EVP & Head of Digital Business,
Lokmat Media


Sunil Khosla

Sunil Khosla,
Chief Marketing Officer,
AGS Transact Technologies Ltd



Nomination Form











  • Best Digital Customer Experience Initiative
  • Best Digital Customer Experience Strategy
  • Best Customer Centric Culture
  • Best Customer Centric Employee Engagement
  • Best Contact Centre
  • Best Brand Experience
  • Best Multi / Omni-Channel Customer Experience
  • Best Innovation / Creativity in a Digital Campaign
  • Best Start-Up CX Award
  • Best Digital Strategy
  • Best Digital Marketing
  • Best Digital CX Transformation
  • Best Use of CX Technology
  • Best Use of Mobile
  • Best Use of Technology in a Contact Centre
  • Best Use of Voice of Customer
  • Best Use of Data Analytics & Research to enhance CX
  • Best Use of Data Analytics/Predictive Modelling to Enhance Customer Experience
  • Best Use of Innovation to Enhance Customer Experience
  • Business Change & Transformation
  • Digital Marketing Campaign Award
  • Most Effective Customer Experience in Social Media
  • Outstanding Customer Reviews & Feedback
  • Online User Experience Award
  • UI / UX Design Experience Award
  • Best Customer Experience Transformation of the Year
  • Digital Marketing Initiative of the Year
  • Digital Customer Loyalty Initiative of the Year

► Solution Provider Categories

  • Best Digital Customer Experience Strategy Solution Provider of the Year
  • Best Digital Marketing Solution Provider of the Year
  • Best Customer Service Design Solution Provider of the Year
  • Best Data Analytics Solution Provider of the Year
  • Best Research & Insights Solution Provider of the Year
  • Best Product Design Solution Provider of the Year

► Team Categories

  • Digital Agency Team of the Year
  • Customer Centric Company of the Year
  • Best Digital Customer Experience Team of the Year

► Individual Leadership Categories

  • Best Customer Experience Leader of the Year
  • Digital Marketing Professional of the Year
  • Customer Excellence CEO of the Year
  • Best Customer Experience Strategy designer of the Year
  • Best Customer Centric Culture Developer of the Year
  • Best Product Officer of the Year

Intelligent Chatbot Summit & Awards -2020

► Organisational Categories

  • Excellence in Designing AI Powered Chatbot
  • Excellence in Designing ROI Focused Chatbot
  • Excellence in Designing multipurpose AI Chatbot
  • Excellence in Designing OS integrated AI Chatbot
  • Excellence in Designing Multilingual AI Chatbot
  • Excellence in Designing Start-up AI Chatbot

► Team Categories

  • Best AI Chatbot Design Team of the Year
  • Best AI Chatbot Solution Provider of the Year

► Individual Leadership Categories

  • Best AI Chatbot Designer of the Year
  • Best Chatbot UI Designer of the Year
  • Best Multilingual Chatbot Designer of the Year
  • Best Enterprise Chatbot Designer of the Year